Your hearing loss is as unique as your finger print, but unlike your finger print, hearing
loss changes with time. In order for your hearing aids to be effective, each one must be
specifically programmed to your unique hearing loss at the time of purchase. It also
must have the capacity to be re-programmed quickly and easily to your subjective
listening preference during an initial adjustment period, as well as when your hearing
Before your hearing aids are sent to you, they are programmed to meet your specific
requirements. For the majority of our users, the initial program setting is the optimum
solution; however, minor adjustments may be necessary both initially and periodically
in order to achieve optimal hearing levels.
In the past, adjustments to hearing aids had to be made in an office setting - at the professional’s convenience and your expense.
Times have changed and technology has advanced, eliminating the need for countless trips back and forth for adjustments.
Included in the initial purchase price of your Freedom hearing aids, for our on-line customers, there are three options for adjusting your
Option 1 -
We adjust for you. Send the hearing aids back to us, tell us what you need, and we make the adjustments and send them back the
same day we receive them.
Option 2 -
After conferring with you by phone or email, our licensed staff will make the necessary program adjustments and will send you the
revised program via the Internet. You can download the revised program to your hearing aids using our proprietary Virtual Office
software. It is as easy as sending and receving emails.
Option 3 -
Make your own adjustments using our exclusive Virtual Office software. We provide all the necessary hardware, software and
Prefer the traditional route? No problem. Visit one of our retail outlets for face to face support.
Adjustments and Support are free for the life of the technology!
Need help? We are only a phone call away.
Computer Memory (RAM):
HDD Free Space:
High Speed Broadband 1Mb/s up/down
800 MHz Pentium III or Athlon
1024 x 768 pixels
One (1) available USB port
High Speed Broadband 3+Mb/s up/down
Windows XP, Vista or 7 (x86, x64)
1.5 GHz (XP), 2 GHz (Vista) 32-bit (x86) or better
1GB or more
1024 x 768 pixels or more
Two (2) available USB ports
*For remote software technical support and backup a High Speed Broadband connection is required.
We do not support MacOS or Linux. However, customers have successfully used Virtual Office with Parallels Desktop or Vmware Fusion on MacOS and Vmware Workstation on Linux.