In order to comply with Federal and State laws we require you complete, sign and submit three forms:  Your audiogram, a Medical History/Medical Waiver form, and a HIPAA form.

A complete hearing test is necessary to properly program hearing aids to meet your specific hearing needs and is required by the U.S. Food and Drug Administration.  The FDA requires a complete hearing test (click here for specific requirements and sample) within six (6) months of the date of purchase of a hearing instrument.

We strongly recommend that you see an Ear, Nose and Throat physician for a medical examination and hearing test to determine your need for a hearing instrument.  You may waive this right by completing the Medical History/Medical Waiver form.*

The Health Information Personal Privacy (HIPAA) form is mandated by the federal government to assure your information is kept private.  

These forms can be completed on line by clicking on the links above. You may also print, complete and mail or fax these forms to us, along with your audiogram.

One of our audiologists or licensed hearing aid fitters will call you within twenty-four (24) business hours of receipt to discuss what hearing aid style would best meet your hearing needs. 

*Please note that based on your audiogram and/or medical history information it may be necessary for us to refer you to a physician prior to selling you a hearing instrument.  This is for your best interest and is mandated by state and federal laws. 

In determining the appropriate hearing instrument solution for you, our hearing professionals will take into account your audiogram, lifestyle and personal preferences.

Each hearing instrument has a fitting range, which means that it is appropriate for certain hearing losses. The results of your audiogram will be compared to the fitting ranges of each of our hearing aids to determine which of these will best meet your specific needs. We will review the available choices of hearing aids with you and make a determination of the optimal type and style.

Following completion of Steps 2 and 3, America Hears hearing instruments can be purchased with a call to our Customer Service Center. Open-fit styles that do not require a custom earmold can be shipped within twenty-four business hours of receipt of your order. Custom hearing instruments are built and shipped within a week following receipt of your order and impressions.

Payment is required at the time of purchase. We accept all major credit and debit cards as well as personal checks. Financing of your purchase is available through Care Credit.

Your satisfaction is guaranteed. If you are not satisfied with your purchase of America Hears hearing instruments, you may return them within sixty (60) days of purchase and receive a full refund.